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Information Technology Services

ITS Service Desk

A student receives technical support at a computer workstation.

ITS Service Desk

ITS Service Portal

Find answers using our self-service knowledge base, make a request to update services, or report an issue.

ITS equipment or services not working as expected
Add or remove access, move or change services
Get self-service solutions from the knowledge base

Welcome to the ITS Service Desk, your trusted, primary point of contact for technology support at Loyola University Chicago! We support our University community to ensure technology is working smoothly so you can focus on learning, teaching, research, and collaboration. Our team is committed to delivering responsive, professional service while efficiently finding solutions for your technology needs with care and expertise.

UVID & Password

Learn more about your UVID (Loyola's Universal ID) as a means of authentication and identification and common password management resources.

Frequent Service Requests

With a wide variety of technologies, systems, and services, we've collected many of the frequently asked and visited pages across our site for your ease of reference.

Emailing & Calendaring

Hours of Operation

Regular Hours of Operation

These hours are effective for the Spring 2026 Semester, Sunday, January 11th trough Saturday, May 2nd.

Mondays - Thursdays: 8am - 7pm
Fridays: 8am - 7pm
Saturdays: 8am - 11am
Sundays: Noon - 2pm

Holiday and Break Reduced Hours & Closures

Martin Luther King Jr Day

Mon 1/12: Closed

Spring Break

Sun 3/01: Closed
Mon 3/02 - Fri 3/06: 8am - 5pm
Sat 3/07 - Sun 3/08: Closed

Easter Break

Fri 4/03 - Sun 4/05: Closed

Service Management Staff Directory

Service Desk

The ITS Service Desk is composed of both professional full-time staff, as well as trained undergraduate and graduate student workers. Each member of our team has a variety of technical skills and deep understanding of our department that if we are unable to resolve your issue upon first call, rest assured it will be routed to the appropriate group within ITS to assist you promptly.

(Vacancy)
Director, IT Service Management
Room 243, Granada Center
Lake Shore Campus

Gaudwin Timoteo
Service Desk Analyst
Room 240, Granada Center
Lake Shore Campus

Alexander Nwatu
Service Desk Application Administrator
Room 240, Granada Center
Lake Shore Campus

Dorothy Rodriguez
Service Desk Technician
Room 240, Granada Center
Lake Shore Campus

Desktop Services

Desktop Services is composed of both professional full-time staff, as well as trained undergraduate and graduate student workers. Our team members have in-depth technical expertise to not only help ensure the reliability of quality of our workstation and software environment, but also the technology hardware for individuals, while collaborating with many partners within our department to meet the varying needs from data security to client user experience.

Chuck Zelinski
Manager, Client Tech Services
Room 244, Granada Center
Lake Shore Campus

Sean Obrock
Sr Client Tech Analyst
Room 244, Granada Center
Lake Shore Campus

Jared Born
Desktop Engineer
Room 244, Granada Center
Lake Shore Campus

Peter Mai
Desktop Engineer
Room 244, Granada Center
Lake Shore Campus

Robert Szymusiak
Sr Desktop Engineer
Room 244, Granada Center
Lake Shore Campus

Giorgio Costa
Sr Client Tech Analyst
Room 180, Cuneo Center SSOM
Health Science Campus

Taylor Henry
Client Tech Analyst
Room 240, Granada Center
Lake Shore Campus

Sam Jackson
Client Tech Analyst
Room 240, Granada Center
Lake Shore Campus

Arci Jimenez
Client Tech Analyst
Room 240, Granada Center
Lake Shore Campus

Chandler Mueller
Client Tech Analyst
Room 240, Granada Center
Lake Shore Campus

Mau Orellana
Client Tech Analyst
Room 240, Granada Center
Lake Shore Campus

Student Workers

IT Service Desk student workers

Adrian Comas
Danica Calalang
Dylan Dullas
Madeline Fitzgerald
Brady Flanagan
Mikko Flojo
Ben Flowers
Marissa Kaniski
Margaux Kenney
Erin Lily
Madison Marcum
Sarvika Nalla
Jacob Oh
Oscar Omotoba
Jazilie Perez
Elian Robles
Nadav Snir
Sandra Soza Zambrano
Eric Spencer
Adelyn Vana
Allison Vazquez Jimenez

Desktop Services student workers

Max Bates
Jonas Collins
Jai Fischer
Kentaro Fujii
Jaysic Gandurski
Adeline McConville
Isabella Oh
Reed Ott
Chase Rich
Evan Yanek

Last updated: February 2nd, 2026

Contact Us

Visit services.luc.edu to find answers using our self-service knowledge base, make a request to update services, or report an issue.

Contact us by phone 773.508.4487 or emailing ITSservicedesk@luc.edu.

 

Welcome to the ITS Service Desk, your trusted, primary point of contact for technology support at Loyola University Chicago! We support our University community to ensure technology is working smoothly so you can focus on learning, teaching, research, and collaboration. Our team is committed to delivering responsive, professional service while efficiently finding solutions for your technology needs with care and expertise.

Learn more about your UVID (Loyola's Universal ID) as a means of authentication and identification and common password management resources.

With a wide variety of technologies, systems, and services, we've collected many of the frequently asked and visited pages across our site for your ease of reference.

Visit services.luc.edu to find answers using our self-service knowledge base, make a request to update services, or report an issue.

Contact us by phone 773.508.4487 or emailing ITSservicedesk@luc.edu.